- Return Eligibility
- Due to hygiene and safety reasons, we do not accept returns or exchanges for jewelry once delivered, unless the item is defective, damaged, or incorrect.
- Return Request Timeframe
- Customers must raise a return or refund request within 48 hours of receiving their order. Requests made after this period will not be accepted.
- Condition of Returned Items
- Returned items must be unused, unworn, and in their original packaging, including all tags, pouches, or boxes. Any sign of wear or alteration will make the item ineligible for a refund.
- Defective or Incorrect Products
- If you receive a defective, damaged, or wrong product, please contact us immediately with clear photos or videos of the product and packaging. Our team will verify the issue before processing a replacement or refund.
- Non-Returnable Items
- Products purchased during clearance sales, promotions, or as part of a combo deal are non-returnable unless defective.
- Refund Approval Process
- Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds will be processed promptly.
- Refund Timeline
- Approved refunds will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.
- Return Shipping Costs
- Customers are responsible for return shipping charges unless the item is defective, damaged, or incorrect. We recommend using a trackable courier service to avoid lost parcels.
- Contact for Returns
- For return or refund requests, please contact us at 8886909014 with your order number, reason for return, and supporting photos/videos.
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