Tovi

Shipping Policy

Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

  • Standard delivery within India typically takes 3–7 business days, depending on your location. Remote or rural areas may require additional delivery time.

Shipping Charges

  • We offer free shipping on orders above a specified purchase value (e.g., ₹999). Orders below this amount will incur a standard shipping fee, which will be displayed at checkout.

Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID via SMS or email. You can use this ID to track your shipment through our courier partner’s website.

Delivery Partners

  • We work with reliable courier services to ensure your jewelry is delivered quickly and safely. In some cases, local delivery services may be used for faster delivery.

Delivery Address Accuracy

  • Please provide complete and accurate delivery details at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Unforeseen Delivery Delays

  • Delivery timelines may be affected by factors beyond our control, such as weather conditions, strikes, natural disasters, or public holidays. We appreciate your understanding in such cases.

Damaged or Missing Items

  • If your package arrives damaged or with missing items, please contact us within 24 hours of delivery with photos of the package and products for verification.

Contact for Shipping Queries

  • For any shipping-related questions, please call 8886909014 with your order details. Our support team will assist you promptly.
Shopping Cart